Fluidigm

Field Service Engineer - Imaging Mass Cytometry

US-CA-South San Francisco
Req No.
2017-2515
Category
Technical Support
Type
Regular

Job Description

The successful candidate will provide break-fix instrument service to Fluidigm customers predominantly for the imaging mass cytometry instruments (IMC & CyTOF systems), serving as the primary customer contact on technical and service related issues.  He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.  He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.  A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.  This position is a field-based position in California, but travel throughout western United States is to be expected.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential duties include but are not limited to:

  • Responsible for system installations, service visits, and technical support case management.
  • Instrument hardware and software troubleshooting, often under challenging conditions.
  • Contribute to high-value service related procedures and documents.
  • Identify areas for product and process improvement and communicate these accordingly.
  • Adopt and leverage our Salesforce.com business policies, procedures, and reporting.
  • 60% travel is routinely required on both a scheduled and unscheduled basis.

QUALIFICATIONS:

Education and Experience:

  • BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training

Knowledge/Skills/Abilities:

  • Technical support/service experience required.
  • Substantial working knowledge of optical, electrical and mechanical sub-systems.
  • Expertise in employing root cause analysis and corrective action methodologies.
  • Experience with laser optics is highly desirable.
  • Prior work with Life Science instrumentation, especially laser based Mass Spectrometers is highly desirable.
  • Salesforce.com / ServiceMax familiarity a plus.
  • Strong verbal communication skills

 

Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, age, or national origin.

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