• Sr. Field Service Engineer - Mass Cytometry West Coast

    Job Locations US-CA-South San Francisco | US-CA-San Diego | US-WA-Seattle | US-CO-Denver
    Req No.
    Technical Support
  • Job Description



    Would you like to join an innovative team creating technology to power groundbreaking insights in academic, clinical, pharma and biotech research?


    Our life science analytical and preparatory systems in mass cytometry and genomics can be found in leading academic institutions, clinical research laboratories, and pharmaceutical, biotech and ag-bio companies worldwide. Our mission is bold and ambitious, powering advancements in human health research that can change lives.


    Fluidigm is looking for a Senior Field Service Engineer, Mass Cytometry (West Coast).  The successful candidate will provide break-fix instrument service to Fluidigm customers predominantly for the mass cytometry instruments (Hyperion & Helios systems), serving as the primary customer contact on technical and service related issues.  He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry.  He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.  A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization.  This position is a field-based position in California, but travel throughout western United States is to be expected.



    • Responsible for system installations, service visits, and technical support case management.
    • Instrument hardware and software troubleshooting, often under challenging conditions.
    • Contribute to high-value service related procedures and documents.
    • Identify areas for product and process improvement and communicate these accordingly.
    • Adopt and leverage our Salesforce.com business policies, procedures, and reporting.
    • 60% travel is routinely required on both a scheduled and unscheduled basis.



    • BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training
    • Technical support/service experience required.
    • Substantial working knowledge of optical, electrical and mechanical sub-systems.
    • Expertise in employing root cause analysis and corrective action methodologies.
    • Experience with laser optics is highly desirable.
    • Prior work with Life Science instrumentation, especially laser based Mass Spectrometers is highly desirable.
    • Salesforce.com / ServiceMax familiarity a plus.
    • Strong verbal communication skills


    Sounds good? Apply online with your resume!



    Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, age, or national origin.


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