The successful candidate will provide break-fix instrument service to Fluidigm customers predominantly for the mass cytometry instruments (Hyperion & Helios systems), serving as the primary customer contact on technical and service related issues. He/she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He/she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is a field-based position in California, but travel throughout western United States is to be expected.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential duties include but are not limited to:
Education and Experience:
Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, age, or national origin.